Sports Heads Returns & Refunds Policy

At Sports Heads Pty Ltd, we aim to ensure you are happy with your purchase. However, refunds or returns are only processed under certain conditions.

Accepted Reasons for Return or Refund

1. Faulty Goods – where the product is defective or damaged on arrival.

2. Incorrect Item Received – where the item received is not the same as the item ordered.

3. Goods Not as Described – where the product supplied is materially different from the product description at the time of purchase.

Non-Acceptable Reasons for Refund or Return

We do not accept refund, cancellation, or return requests for the following:

1. Change of mind on the product.

2. Order no longer required.

3. Incorrect order placed by the customer.

4. Delays in Delivery or Transport – Sports Heads Pty Ltd does not accept delays in freight as a valid reason for refund or cancellation. Delivery timeframes are outside our control once orders are dispatched.

Delivery Timeframes

• We advise that delivery is typically 2 to 8 working days from the time of dispatch within Australia.

• This timeframe is a guide only and not a guaranteed delivery period.

• We are not responsible for delays in delivery caused by third-party couriers, transport issues, weather events, customs clearance, or any unforeseen circumstances.

• Sports Heads Pty Ltd will also not be held liable if a delivery attempt is unsuccessful due to incorrect address details, absence of the recipient, or any other reason outside our control.

Return Eligibility

• Items must be in the same condition that you received them – unused, unassembled, and in their original packaging.

• A receipt or proof of purchase is required for all returns.

Return Process

1. To start a return, contact us at hello@sportsheads.com.au.

2. Returns will only be accepted once approved in writing by Sports Heads Pty Ltd.

3. Items sent back without prior approval will not be accepted.

4. If your return is approved, we will provide a return shipping label and instructions on how and where to send your package.

Refunds

• Refunds will only be issued once the returned item is received and inspected, and where it meets the conditions outlined above.

• All refunds are issued at the sole discretion of Sports Heads Pty Ltd.

Additional Notes

• We recommend checking your order carefully before confirming payment.

• Once your order is placed and confirmed, changes or cancellations may not be possible.

• Please note: Use of a promotional code will void eligibility for free shipping.

• Any replacement or reshipment due to courier loss or damage will be handled in accordance with the courier’s claims process and is subject to approval by Sports Heads Pty Ltd.

Requests for custom designs using official player images, league imagery, logos, or other copyrighted material will not be accepted. Any such requests will be substituted to the official governing body, including the NRL, AFL, Football Australia, or other applicable supplied imagery